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 UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

 

Dear Retailer,

Please see below the dates for upcoming Regional & National holidays July - Dec

Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).

Holiday

Date

Day

Call Centre Hours

SOUTH CANTERBURY ANNIVERSARY

23rd September

Monday

Open 8am-5pm

HAWKES BAY ANNIVERSARY

25th October

Friday

Open 8am-5pm

LABOUR DAY

28th October

Monday

Closed

MARLBOROUGH ANNIVERSARY

4th November

Monday

Open 8am-5pm

CANTERBURY ANNIVERSARY

15th November

Friday

Open 8am-5pm

CHATHAM ISLANDS

2nd December

Monday

Open 8am-5pm

WESTLAND ANNIVERSARY

2nd December

Monday

Open 8am-5pm

CHRISTMAS DAY

25th December

Wednesday

Closed

BOXING DAY

26th December

Thursday

Closed

 

Access to our website for general information, completing claims, recall/offsale continues as normal during any Regional or National holidays.

We recommend your recall/offsale processes are kept up to date weekly and well in advance of the allowable time period (leaving them until the last day creates a risk of missing a cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday.

 

Kind regards

The team at Are Direct 

 

 

 

 

 

 

 

 Dear Retailer,

 

 

Due to a fault in one section of our packing bench over the weekend, a few of the titles that ran short or had damages (indicated on your invoice by ‘CR’ or ‘Credit’ comment alongside the title) have not been automatically credited per our normal automated process.

To make sure we pass a credit for you, please advise via phone or email details of any of the below titles if you have ‘CR’ or ‘Credit’ comment showing against them.

 

Title Code

Title Name

100108

VIZ

114065

Tractor & machinery

491120

Frankie

108420

Classic Cars

108470

Classic Tractor

109776

The Essential Series

108123

Lego Jurassic World

 

We apologise for any inconvenience this may have caused and appreciate your help to resolve this error.

 

Kind regards

The team at Are Direct

 

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 UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

 

Dear Retailer,

Please see below the dates for upcoming Regional & National holiday in April, May & June 24.

Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).

Holiday

Date

Day

Call Centre Hours

OTAGO Anniversary

25 March

Monday

Open 8am – 5pm

GOOD FRIDAY 

29 March

Friday

Closed

EASTER MONDAY 

1 April

Monday

Closed

SOUTHLAND Anniversary 

2 April

Tuesday

Open 8am – 5pm

ANZAC DAY 

25 April 

Thursday

Closed

KING’S BIRTHDAY 

3 June

Monday

Closed

MATARIKI

28 June

Friday

Closed

 

Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.

We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday. 

 

Kind regards

 



 

 

 

UPCOMING REGIONAL & NATIONAL HOLIDAYS

Into Store Delivery & Call Centre Info

 

Dear Retailer,

Please see below dates for upcoming Regional & National holiday in January, February & March 24.

Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).

Holiday

Date

Day

Call Centre Hours

WELLINGTON ANNIVERSARY DAY 

22nd Jan 24

Monday

Open 8am – 5pm

NELSON ANNIVERSARY DAY 

29th Jan 24

Monday

Open 8am – 5pm

NORTHLAND & AUCKLAND ANNIVERSARY DAY 

29th Jan 24

Monday

Closed

WAITANGI DAY 

6th Feb 24

Tuesday

Closed

TARANAKI ANNIVERSARY   

11th Mar 24

Monday

Open 8am – 5pm

OTAGO ANNIVERSARY   

25th Mar 24

Monday

Open 8am – 5pm

GOOD FRIDAY

29th Mar 24

Friday

Closed

EASTER MONDAY

1st Apr 24

Monday

Closed

 

Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.

We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).

You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday. 

 

Kind regards

The team at Are Direct

 

 

 

 

 

CHRISTMAS & NEW YEAR 2023/24

Delivery Dates, Office Hours & Christmas Closure Info

 

Dear Retailer,

As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, Call Centre operating hours and how to stop deliveries if you are taking a break this Summer.

Between 25th Dec & 5th Jan, magazine deliveries will be Thursday only, with regular deliveries resuming from Monday 8th January onwards. 

Thursday 28th December 2023

Thursday 4th January 2024 

We will have a small team of operators available to assist you with inquiries between 8.30am – 3.00pm on the following days. Normal operating hours resume from Monday 8th January.

Wednesday 27th December 2023

Thursday 28th December 2023

Friday 29th December 2023

Wednesday 3rd January 2024

Thursday 4th January 2024

Friday 5th January 2024

 

Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays.  You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.

 

 

 

 

 

‘CHRISTMAS CLOSURES’

 

If you intend to close only on the following Stat days, you do not need to complete the ‘Christmas Closure’ request again this year.

 

-       Dec 25th & 26th

-       Jan 1st & 2nd  

 

But, if you are taking a longer break than just the stat days (between Dec 23rd & Jan 31st) and would like to stop magazine deliveries, please email us using the subject name ‘CHRISTMAS CLOSURE’ and include the following details.

 

 

Outlet name:                    ___________________________

Outlet number:               ___________________________

Your last delivery date: ___________________________

Your first delivery date: ___________________________

 

Please advise your ‘CHRISTMAS CLOSURE’ dates no later than Friday 1st December.

Please note there will be no magazines invoiced, delivered, or held for you during your selected Holiday Closure dates.

 

Please email completed details to thecallcentre@aredirect.co.nz

 

We would like to take this opportunity to wish you, your customers, and your families a very Merry Christmas and a happy holiday season. We thank you for your support, patience, and kindness over the past year and we look forward to working with you in 2024.

 

 

Stay safe,

Regards,

 

The team at ARE Direct

 

 

 

 

 

Urgent Reminder:

Are Direct Post & Physical Address

 

 

Dear Retailer,

It has been brought to our attention that some ‘returns audit claims’ are being sent to the wrong address.

 

Please see below details for correct postal & physical addresses when sending ‘returns audit claims’ or mail to us:

 

PO Box Address:

ARE Direct Returns

P O Box 76-255

Manukau City

Auckland 2241

 

Physical Address:

ARE Direct Returns

44 Dalgety Drive

Inwards Goods – Gate B

Wiri

Manukau 2104

 

Please note any address other than the above will risk being returned to you and/or not received by us.

Please ensure you update your records to reflect the correct address details.

 

Kind regards

The team at Are Direct


 

 

 

 

 

 

 WEBSITE SECURITY UPDATE

Implementing ‘CAPTCHA’ on Fri 14th July 7 – 7.30pm

 

 

 Dear Retailer,

Due to the ever-increasing risk of Spammers & Fraudsters and a recent attack on our website, our Technology Team will be implementing ‘CAPTCHA’ before the ‘ContactUs’ webform on our website.

What is CAPTCHA?

Captcha stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”. It was designed to save our websites, and the forms within them, from being inundated by SPAM.

Why are we doing this?

Implementing Captcha will make sure Spammers/hackers won’t be able to use the ‘ContactUs’ form for malicious purposes.

What this means for you?

Post this change, when you visit ‘ContactUs’ on our website, you will be presented with a challenge, and you will not be able to proceed to the webform until you have successfully completed the challenge. 

If you prefer to avoid completing the CAPTCHA challenge, you can simply email your request directly to:  thecallcentre@aredirect.co.nz

For any further information or concerns, please contact us via the Call Centre on email or by calling 09 979 3018.

We appreciate your understanding and our need to protect yours & our data by making our website a safe place.

 

Kind regards

The team at Are Direct 

 

 

 

IMPORTANT NOTICE  - PLEASE READ

 

 

Dear Retailer,

 

As previously communicated, our business name has changed to Are Direct NZ Limited. 

 

Date commencing 26th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist.  Any forwarding to our @aredirect addresses will not reach the intended recipient(s).  You will automatically receive a standard undeliverable message. 

 

Please ensure you update our contact details to the @aredirect addresses:

 

Call Centre                             thecallcentre@aredirect.co.nz  

 

Accounts Receivable           adnzaccountsreceivable@aredirect.co.nz

 

Our website URL                  www.aredirect.co.nz

(we suggest you bookmark the new website, and your current username and password will remain the same).

 

If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.

 

 

Kind Regards

 Are Direct NZ

 

 

 


 

 

 

 


 

 ALLOCATIONS:


 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.


 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.

 


 RETURNS:


 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.


 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date. 

Invoice Date

Into store Timelines

Monday 23rd December 2019

Sunday 22nd in Auckland,

Monday 23rd Rest of Country

Thursday 26th December 2019

Thursday 26th as per Stat Day areas

Friday 27th Rest of Country

Monday 30th December 2019

Sunday 29th in Auckland

Monday 30th Rest of Country

Thursday 2nd January 2020

Thursday 2nd as per Stat Day areas

Friday 3rd Rest of Country