UPCOMING REGIONAL & NATIONAL HOLIDAYS
Into Store Delivery & Call Centre Info
Dear Retailer,
Please see below the dates for upcoming Regional & National holidays July - Dec
Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).
Holiday |
Date |
Day |
Call Centre Hours |
SOUTH CANTERBURY ANNIVERSARY |
23rd September |
Monday |
Open 8am-5pm |
HAWKES BAY ANNIVERSARY |
25th October |
Friday |
Open 8am-5pm |
LABOUR DAY |
28th October |
Monday |
Closed |
MARLBOROUGH ANNIVERSARY |
4th November |
Monday |
Open 8am-5pm |
CANTERBURY ANNIVERSARY |
15th November |
Friday |
Open 8am-5pm |
CHATHAM ISLANDS |
2nd December |
Monday |
Open 8am-5pm |
WESTLAND ANNIVERSARY |
2nd December |
Monday |
Open 8am-5pm |
CHRISTMAS DAY |
25th December |
Wednesday |
Closed |
BOXING DAY |
26th December |
Thursday |
Closed |
Access to our website for general information, completing claims, recall/offsale continues as normal during any Regional or National holidays.
We recommend your recall/offsale processes are kept up to date weekly and well in advance of the allowable time period (leaving them until the last day creates a risk of missing a cut off, especially as most National or Regional holidays fall on a Monday).
You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday.
Kind regards
The team at Are Direct
Dear Retailer,
Due to a fault in one section of our packing bench over the weekend, a few of the titles that ran short or had damages (indicated on your invoice by ‘CR’ or ‘Credit’ comment alongside the title) have not been automatically credited per our normal automated process.
To make sure we pass a credit for you, please advise via phone or email details of any of the below titles if you have ‘CR’ or ‘Credit’ comment showing against them.
Title Code |
Title Name |
100108 |
VIZ |
114065 |
Tractor & machinery |
491120 |
Frankie |
108420 |
Classic Cars |
108470 |
Classic Tractor |
109776 |
The Essential Series |
108123 |
Lego Jurassic World |
We apologise for any inconvenience this may have caused and appreciate your help to resolve this error.
Kind regards
The team at Are Direct
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UPCOMING REGIONAL & NATIONAL HOLIDAYS
Into Store Delivery & Call Centre Info
Dear Retailer,
Please see below the dates for upcoming Regional & National holiday in April, May & June 24.
Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).
Holiday |
Date |
Day |
Call Centre Hours |
OTAGO Anniversary |
25 March |
Monday |
Open 8am – 5pm |
GOOD FRIDAY |
29 March |
Friday |
Closed |
EASTER MONDAY |
1 April |
Monday |
Closed |
SOUTHLAND Anniversary |
2 April |
Tuesday |
Open 8am – 5pm |
ANZAC DAY |
25 April |
Thursday |
Closed |
KING’S BIRTHDAY |
3 June |
Monday |
Closed |
MATARIKI |
28 June |
Friday |
Closed |
Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.
We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).
You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday.
Kind regards
UPCOMING REGIONAL & NATIONAL HOLIDAYS
Into Store Delivery & Call Centre Info
Dear Retailer,
Please see below dates for upcoming Regional & National holiday in January, February & March 24.
Also don’t forget, if any holidays (Regional or National) fall on your normal delivery days of Monday or Thursday, the delivery will be moved to the next day (Tuesday or Friday).
Holiday |
Date |
Day |
Call Centre Hours |
WELLINGTON ANNIVERSARY DAY |
22nd Jan 24 |
Monday |
Open 8am – 5pm |
NELSON ANNIVERSARY DAY |
29th Jan 24 |
Monday |
Open 8am – 5pm |
NORTHLAND & AUCKLAND ANNIVERSARY DAY |
29th Jan 24 |
Monday |
Closed |
WAITANGI DAY |
6th Feb 24 |
Tuesday |
Closed |
TARANAKI ANNIVERSARY |
11th Mar 24 |
Monday |
Open 8am – 5pm |
OTAGO ANNIVERSARY |
25th Mar 24 |
Monday |
Open 8am – 5pm |
GOOD FRIDAY |
29th Mar 24 |
Friday |
Closed |
EASTER MONDAY |
1st Apr 24 |
Monday |
Closed |
Access to our website for general information, completing standard & supplementary returns continues as normal during any Regional or National holidays.
We recommend your returns are kept up to date weekly and processed well in advance of the 21 day allowable time period (leaving them until the last day creates a risk of missing the cut off, especially as most National or Regional holidays fall on a Monday).
You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz during any Regional or National holiday.
Kind regards
The team at Are Direct
CHRISTMAS & NEW YEAR 2023/24
Delivery Dates, Office Hours & Christmas Closure Info
Dear Retailer,
As we quickly head towards Christmas, it is time for us to update you with our plans around delivery dates, Call Centre operating hours and how to stop deliveries if you are taking a break this Summer.
Between 25th Dec & 5th Jan, magazine deliveries will be Thursday only, with regular deliveries resuming from Monday 8th January onwards.
We will have a small team of operators available to assist you with inquiries between 8.30am – 3.00pm on the following days. Normal operating hours resume from Monday 8th January.
Wednesday 27th December 2023 |
Thursday 28th December 2023 |
Friday 29th December 2023 |
Wednesday 3rd January 2024 |
Thursday 4th January 2024 |
Friday 5th January 2024 |
Access to our website for general information, completing standard & supplementary returns will continue as normal during the holidays. You can also email requests to our Call Centre at thecallcentre@aredirect.co.nz.
‘CHRISTMAS CLOSURES’
If you intend to close only on the following Stat days, you do not need to complete the ‘Christmas Closure’ request again this year.
- Dec 25th & 26th
- Jan 1st & 2nd
But, if you are taking a longer break than just the stat days (between Dec 23rd & Jan 31st) and would like to stop magazine deliveries, please email us using the subject name ‘CHRISTMAS CLOSURE’ and include the following details.
Outlet name: ___________________________
Outlet number: ___________________________
Your last delivery date: ___________________________
Your first delivery date: ___________________________
Please advise your ‘CHRISTMAS CLOSURE’ dates no later than Friday 1st December.
Please note there will be no magazines invoiced, delivered, or held for you during your selected Holiday Closure dates.
Please email completed details to thecallcentre@aredirect.co.nz
We would like to take this opportunity to wish you, your customers, and your families a very Merry Christmas and a happy holiday season. We thank you for your support, patience, and kindness over the past year and we look forward to working with you in 2024.
Stay safe,
Regards,
The team at ARE Direct
Urgent Reminder:
Are Direct Post & Physical Address
Dear Retailer,
It has been brought to our attention that some ‘returns audit claims’ are being sent to the wrong address.
Please see below details for correct postal & physical addresses when sending ‘returns audit claims’ or mail to us:
PO Box Address:
ARE Direct Returns
P O Box 76-255
Manukau City
Auckland 2241
Physical Address:
ARE Direct Returns
44 Dalgety Drive
Inwards Goods – Gate B
Wiri
Manukau 2104
Please note any address other than the above will risk being returned to you and/or not received by us.
Please ensure you update your records to reflect the correct address details.
Kind regards
The team at Are Direct
WEBSITE SECURITY UPDATE
Implementing ‘CAPTCHA’ on Fri 14th July 7 – 7.30pm
Dear Retailer,
Due to the ever-increasing risk of Spammers & Fraudsters and a recent attack on our website, our Technology Team will be implementing ‘CAPTCHA’ before the ‘ContactUs’ webform on our website.
What is CAPTCHA?
Captcha stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”. It was designed to save our websites, and the forms within them, from being inundated by SPAM.
Why are we doing this?
Implementing Captcha will make sure Spammers/hackers won’t be able to use the ‘ContactUs’ form for malicious purposes.
What this means for you?
Post this change, when you visit ‘ContactUs’ on our website, you will be presented with a challenge, and you will not be able to proceed to the webform until you have successfully completed the challenge.
If you prefer to avoid completing the CAPTCHA challenge, you can simply email your request directly to: thecallcentre@aredirect.co.nz
For any further information or concerns, please contact us via the Call Centre on email or by calling 09 979 3018.
We appreciate your understanding and our need to protect yours & our data by making our website a safe place.
Kind regards
The team at Are Direct
IMPORTANT NOTICE - PLEASE READ |
Dear Retailer,
As previously communicated, our business name has changed to Are Direct NZ Limited.
Date commencing 26th of July 2022, all our @ovato & @gordongotch email & URL addresses will cease to exist. Any forwarding to our @aredirect addresses will not reach the intended recipient(s). You will automatically receive a standard undeliverable message.
Please ensure you update our contact details to the @aredirect addresses:
Call Centre thecallcentre@aredirect.co.nz
Accounts Receivable adnzaccountsreceivable@aredirect.co.nz
Our website URL www.aredirect.co.nz
(we suggest you bookmark the new website, and your current username and password will remain the same).
If you have any questions, please email us at thecallcentre@aredirect.co.nz or call on 09 979 3018.
Kind Regards
Are Direct NZ
ALLOCATIONS:
Allocations Form Now Available Online:
An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.
Please save a copy and send your allocation requests through on this template with title codes for quicker processing.
Title Codes for Allocation Requests:
Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.
If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.
RETURNS:
Return Tickets:
Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.
Online Returns:
Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date.
Invoice Date |
Into store Timelines |
Monday 23rd December 2019 |
Sunday 22nd in Auckland, Monday 23rd Rest of Country |
Thursday 26th December 2019 |
Thursday 26th as per Stat Day areas Friday 27th Rest of Country |
Monday 30th December 2019 |
Sunday 29th in Auckland Monday 30th Rest of Country |
Thursday 2nd January 2020 |
Thursday 2nd as per Stat Day areas Friday 3rd Rest of Country |