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Due to Coronavirus concerns, we are currently working remotely and are unable to take any calls. All queries can be emailed to us on thecallcentre@ovato.co.nz and we will respond to your emails within 3 working days.    


 Please click here to read an important announcement from our General Manager.



 Ovato Retail Distribution delivery days will be as follows over the Xmas and New Year break:

 Monday 23rd December 2019 -Sunday 22nd in Auckland, Monday 23rd Rest of the Country.

 Thursday 26th December 2019 - Thursday 26th as per Stat Day areas, Friday 27th Rest of the Country.

 Monday 30th December 2019 - Sunday 29th in Auckland, Monday 30th Rest of the Country.

 Thursday 2nd January 2020 - Thursday 2nd as per Stat Day areas, Friday 3rd Rest of the Country.



 Allocations Form Now Available Online:

An updated allocations template form is available here in PDF format. Alternatively, an excel version can be found in Forms & Guides > Allocation Change Form > Excel Format.

Please save a copy and send your allocation requests through on this template with title codes for quicker processing.

 Title Codes for Allocation Requests:

Please note that all allocation requests require title codes before they are processed to ensure your requests are processed accurately and in a timely manner. Without title codes, you may experience a delay in the processing of your request.

If you are unsure of the 6 digit title codes you need, please check the latest Title Catalogues which is is also on the Noticeboard.



 Payment Information:   

For your convenience, you may pay via Direct Credit to Ovato Retail Distribution.

Our account number is: 01-0183-0120020-03 at ANZ, Mt Roskill. Please quote your Ovato Retail Distribution Account Number as your Bank Reference.

 Credit Hold/Overdue Accounts:    

If you have recently had your account placed on a temporary credit hold and made a payment to clear the balance. Please email Proof of Payment and your Outlet No. to the accounts team: comms@ovato.co.nz. Due to invoicing in advance, magazines may take up to 10 days for your supply to return back to normal.



 Ongoing Delayed ETA for Invercargill & Surrounding Areas ie - Gore & Winton:      

Due to using the Inland Road between Blenheim and Christchurch (the Coast Road (SH1) is closed and this has added 2.5 - 3 hours per trip. This has resulted in freight arriving into Christchurch much later and therefore later to other areas like Invercargill and Southland.

Endeavours are made to deliver product as early as possible but the reality is product will be delivered later than what you are used to and these areas can also receive split deliveries. Courier Post have asked that we do not raise any delivery queries for these areas till midday on delivery days.

Unfortunately, this will remain the normal ETA until the Coast Road is reopened which has been rumoured to be 18-24 months away.



 Updated Forms Now Available Online:

All updated forms can all be found under the Forms & Guides tab.



 Return Tickets:

Please see Forms & Guides for more information on ordering Courier Tickets for returns with Courier Post.

 Online Returns:

Please enter your returns online WEEKLY to avoid back logging and missing a return expiry date. If a return reaches the expiry date (midnight on the 21st day) without being entered this will result the on line return being removed from the file. No credit will be authorized after the expiry date. 

Invoice Date

Into store Timelines

Monday 23rd December 2019

Sunday 22nd in Auckland,

Monday 23rd Rest of Country

Thursday 26th December 2019

Thursday 26th as per Stat Day areas

Friday 27th Rest of Country

Monday 30th December 2019

Sunday 29th in Auckland

Monday 30th Rest of Country

Thursday 2nd January 2020

Thursday 2nd as per Stat Day areas

Friday 3rd Rest of Country