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Returns Processing

 

Returns are the un-sold copies from Retailers “returned” to us for credit. Ovato Retail Distribution operate primarily on a weekly returns system. Weekly returns benefits both our publisher and retailer clients as follows:
• Publisher clients benefit from accurate sales projections within three weeks of recall, and
• Retailer clients benefit from improved cash flow and improved supply accuracy
Returns can be processed online via this website. We have inbuilt checks in place to assist the retailer in submitting accurate returns claim data.
Magazines not sold are returned (mastheads or full copies) by retailers to Ovato Retail Distribution warehouse where the parcels are scanned and the returns processed. Our Returns Processing Team is also responsible for managing the returns audit process. A physical audit is conducted in our state warehouses to ensure claimed returns are accurate.

Returns are the un-sold copies from Retailers “returned” to us for credit. Ovato Retail Distribution operate primarily on a weekly online returns system. Weekly returns benefits both our publisher and retailer clients as follows:


Returns can be processed online via this website. We have inbuilt checks in place to assist the retailer in submitting accurate returns claim data.


Magazines not sold are returned (mastheads or full copies) by retailers to Ovato Retail Distribution warehouse where the return claim forms are scanned, audited and the returns processed. Our Returns Processing Team is also responsible for managing the returns audit process. A physical audit is conducted in our warehouse to ensure claimed returns are accurate.

 

Standard Returns These must be completed "on line" before the cut-off date and all covers, mastheads and full copies must be sent to Ovato Retail Distribution along with the Return claim form.  

 

Supplementary Returns Only those issues displayed on screen are able to be credited - any issues prior to these are closed. Returns, prior to the recall date, can be made using supplementary returns, however, Ovato Retail Distribution reserves the right to delay early returns for new title launches or when there is a title promotion that is significant.

 

The printed claim form must be sent to Ovato Retail Distribution with covers/mastheads and/or full copies.  

 

The costs of sending back claims are the responsibility of the retailer.

 

Ovato Retail Distribution reserve the right to carry out audits on returns and to make debit adjustments when the covers/full copies do not match the claims made on the submitted return sheets

 

Mastheads and full copy magazines to be disposed are pulped for recycling.