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Retailers Policies & Procedures

Price Changes Policy

Prices may be changed periodically. Head office accounts are advised via the price and barcode reports sent weekly to head office on Thursdays. All other retailers receive notification via the invoices which contains the retal price and trade prices.

Recall Date Changes Policy

Recall Dates may be changed periodically. There is a report on the website which shows titles/issues that have had recall date changes. You need to update these in your system as required.

Extras Quantities Policy

Retailers can request extra sales orders (extra stock) if they need it through the call centre.  These requests may not be processed if there is not stock on hand.  If the recall date is still pending – stock can still be returned.


If the stock is requested after the close of the recall period – the extra sales order will be deemed as a firm sale and stock cannot be returned.

Returns Policy.

If the title is classified as "Full Copy" all Retailers must return full copies to Ovato Retail Distribution at the retailers cost. If the title is classified as "Cover Only" all Retailers must return covers - usually by post at the retailers costs.


Online Weekly Returns must be completed on line before the cut off date and all covers, mastheads and full copies must be sent to Ovato Retail Distribution along with the Returns claim form. Ovato Retail Distribution will not accept responsibility for crediting online returns submitted after the expiry date.


Online Supplementary Returns. All supplementary returns must be made online. Only those issues displayed on screen are able to be credited - any issues prior to these are closed. Returns prior to the recall date can be made using supplementary returns, however, Ovato Retail Distribution reserves the right to delay early returns for new title launches or when there is a title promotion that is significant. As with weekly Returns the printed claim form must be sent to Ovato Retail Distribution with covers/mastheads and or full copies.


The costs of sending back returns are the responsibility of the retailer.

Returns Designation

F= Full copy Return

T= Masthead or cover


Ovato Retail Distribution reserve the right to carry out audits on returns and to make debit adjustments where the number of cover returned do not match the claims made.

Passwords Policy

The password must be a minimum of 6 characters and a maximum of 15 characters.


A Password may be recovered if a user has forgotten it. The user must enter their user name then an email confirming their password will be sent to the email address recorded against the user's account.